Project

Smart Hand Support EUC L1 – Madrid

Review the project details and submit your application. Your information is private and visible only to NETPING administration.

Scope of work

Project description

Key Responsibilities:

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels.Helpdesk support for end users (Software, Hardware, basic network troubleshooting).Monitor/update ticketing system and making sure they are addressed in timely fashion.Provide remote support for users in regional and international offices via phone or remote desktop sessions.Responsible for notifying users regarding the status of outstanding issues.Collaborate with system/network administrators to ensure efficient operation of the End User Computing environment.If necessary, liaise with third-party support and equipment vendors.Troubleshoot problems across but not limited to the following platforms: Windows 7, Windows 10, Microsoft Office, Antivirus, Common shrink-wrap desktop applications. This includes initial diagnosis of Operating System, Application, Network, and environmental problems.Image deploy new hire machines.Basic telecommunication support.Help maintain various inventory control.Assist in various projects.Technical documentation.Other EUCS duties may be assigned.

Required skills: Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting/Helpdesk Support,IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Languages: English Only

Background verification required.

Openings: 2

Working schedule

Job Start Date (Tentative/Exact) :

10/23/2026

Duration of Contract? :

1 Year

Standard Working Days :

Monday :

Full Day - 8

Tuesday :

Full Day - 0

Wednesday :

Full Day - 0

Thursday :

Full Day - 0

Friday :

Full Day - 0

Saturday :

None - 0

Sunday :

None - 0

Custom Schedule? :

Standard Shift Time :

08:00 AM - 05:00 PM

Apply for this project

Project application

Complete only the information required for this project. Your application is stored separately and is visible only to NETPING administration.

* Required field

Project application

Full name *Email address *Gender *Date of birth *Country *Municipality / city *Type to search Dutch municipalities, or enter another place.WhatsApp number *The international calling code is added automatically.

Chamber of Commerce registration (KVK) *YesNo

KVK / trade registration number *Company name *

Required languages

English

Applicant languages

Language 1 *Level *

Available from *

Preferred regions / locations *

Select one, several or all locations.

Madrid, Spain

Commercial rates *

Rate conditions

Minimum assignment duration: 2 hours.
Rates exclude BTW, travel, parking and other additional expenses.

Hourly rate (€) *4-hour rate (€) *8-hour rate (€) *Half-day rate — scheduled recurring work (€) *Full-day rate — ongoing contract work (€) *

Curriculum vitae (CV) *PDF, DOC or DOCX · maximum 5 MBApplication notesWilling to complete the required background verification *Able to meet the mandatory technical skills listed for this project *Able to work in the required project language(s) *Available for the stated working schedule and assignment duration *