Project
Desktop EUC L1 – Aguadilla
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Scope of work
Project description
Responsibilities:
Manage desktop device (hardware, software, and connectivity) incidents through to resolution.Manage IMAC and desk-side support services.Manage hard and soft break-fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.Ensure that each desktop device is installed with the appropriate desktop image.Manage desktop device (hardware and software) incidents through to resolution.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirementsProvide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
Knowledge and experience on the Windows 7 OSGood to have knowledge in AD and smart hands and feet support.Good to have—knowledge and experience of supporting MAC devices and tabletsExperience with Service management tool – ex – Service nowShould have good expertise on EUC tools, remote support tools, MS Office, and Outlook.Preferable to have a good understanding of Lync, VPN, and mobile device support.Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementAssociate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
Required skills: Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC
Languages: English Only
Background verification required.
Openings: 3
Working schedule
Job Start Date (Tentative/Exact) :
10/30/2026
Duration of Contract? :
1 Year
Standard Working Days :
Monday :
Full Day - 8
Tuesday :
Full Day - 8
Wednesday :
Full Day - 8
Thursday :
Full Day - 8
Friday :
Full Day - 8
Saturday :
Full Day - 0
Sunday :
Full Day - 0
Custom Schedule? :
Standard Shift Time :
08:00 AM - 05:00 PM
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Project application
Complete only the information required for this project. Your application is stored separately and is visible only to NETPING administration.