Project
Freelance L2 IT Support Engineer – Lichtenvoorde - Netherlands
Review the project details and submit your application. Your information is private and visible only to NETPING administration.
Scope of work
Project description
NETPING is looking for an experienced freelance L2 IT Support Engineer to provide one scheduled onsite visit per week in Lichtenvoorde.
The engineer will follow the client’s work instructions and procedures and provide professional deskside and end-user IT support.
Main responsibilities:
• Work with the assigned ticketing system, such as ServiceNow (SNOW) or Gepard.
• Handle incidents and service requests according to the applicable SLA.
• Prioritise VIP and high-priority cases when instructed.
• Cooperate with local and remote support teams to resolve incidents.
• Provide remote support to users when required.
• Prepare and configure computers, mobile phones, tablets and other equipment for new employees.
• Install, configure and support computers, peripherals, software, tablets, smartphones and other electronic devices.
• Diagnose and resolve hardware and software problems.
• Communicate professionally with end users and work to prevent recurring incidents.
• Provide Hands & Eyes support for servers and network equipment when requested by remote teams.
• Support local meeting rooms and conference-room equipment.
• Maintain weekly reports and update the required information in SharePoint.
• Maintain an accurate inventory of spare equipment and update it weekly.
The engineer must be available for the agreed weekly visit between 08:00 and 18:00. The exact visit day will be agreed separately.
Apply for this project
Project application
Complete only the information required for this project. Your application is stored separately and is visible only to NETPING administration.